From the Cape Breton (NS) Post:
It’s relatively uncommon for a complaint filed to the professional body governing Nova Scotia pharmacists to proceed to the hearing stage, its registrar said Tuesday.
Susan Wedlake, registrar with the College of Pharmacists, was commenting on a recent settlement worked out between the college and Glace Bay pharmacists Donald and David Ferguson of Ferguson’s Pharmacy in Glace Bay.
An investigation into how the pharmacy dispenses methadone resulted after Ron Whalen of Glace Bay filed a complaint about the care his son, Robert, received there on the day he died.
Wedlake noted the college can follow different processes in response to a complaint — they can be dismissed, resolved informally, or can go on to investigations committee or to hearing committee.
“(Whalen’s complaint) went all the way through the process . . . it’s not common that complaints end up at the hearings level,” Wedlake said. ...more
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